Exposure
Last Friday at 9.10 AM, I was staring at the XAU/THB (gold to baht) stock market until 3 AM to analyze nearly 15 days of trading data. It was an opening position of more than 5 lots at the 26,450 point. After clicking and confirming, the platform froze directly. The order status on the screen kept showing "processing" all the time. I frantically clicked refresh, went back and entered the background again, and even restored the phone to factory settings. It took 25 minutes to get back in. When I checked again, the price had surged to 26,720—I could have made a profit of 67,500 baht. But now, not only did I not make a profit, but panic followed, and I ended up adding another 83,000 baht to the losing position. I complained to customer service, and the woman there sounded like a buzzing mosquito, going in circles saying, "At that time, the server was under temporary maintenance, and there was nothing we could do." Maintenance without prior notice? My friend was trading on another platform at the same time, and their entire process went smoothly. This month, I lost nearly 500,000 baht just because of LiteForex's lag and failed orders! LiteForex, you deliberately delay and want us retail traders to suffer.
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