Dear Valued Customer, Greetings. Your funds are currently securely held in your trading account with Amillex. To date, we have been actively communicating with you. In previous emails, Amillex has clearly stated the reason for disabling your account transactions: despite our repeated reminders that withdrawals must use the same currency as deposits, you have repeatedly attempted to deposit in CNY and withdraw in USDT, which violates relevant laws and regulations. Additionally, shortly after your CNY deposit (August 15), we received feedback from the bank regarding judicial authorities' investigation into the source of these funds. To comply with further investigation requirements from judicial departments and in accordance with relevant legal regulations, we need to conduct additional identity verification for this account to confirm that you are indeed Ma Jialong (as indicated by the CRM client name shown in Figure 3 you provided). Until verification is completed, your transactions will remain restricted, and Amillex will not process your USDT withdrawal requests. Furthermore, we have reiterated that once your identity verification is complete, the account restriction will be lifted, your trading permissions will be restored, and you may withdraw the funds in your account to your personal CNY bank account at any time. Thank you for your understanding and cooperation. — Amillex Compliance and Customer Support Team

Dear Valued Customer, Our customer service team has attempted to contact you multiple times via email and other channels over the past few weeks. After depositing funds in CNY, you requested a withdrawal in USDT. In accordance with Anti-Money Laundering (AML/KYC) compliance regulations, such fund movements require identity verification and proof of fund origin, and withdrawals must be processed through the same channel used for deposits. To date, you have not responded to our emails or submitted the necessary verification documents, preventing us from completing the compliance review. Until you complete the required verification, any withdrawal requests submitted without proper documentation cannot be processed. Please note that our platform will never unreasonably delay or reject legitimate withdrawal requests from any customer, but we must strictly adhere to regulatory and AML obligations. Once you complete the identity verification and document review process, your account will resume normal trading, and we will transfer the withdrawal funds to your personal CNY bank account. Please contact the Amillex customer service team as soon as possible. We remind all customers that unified compliance procedures must be followed—this not only safeguards fund security but also aligns with internationally recognized industry standards. We look forward to maintaining transparent and professional communication with all customers while ensuring the security of their funds and legal rights. — Amillex Compliance & Customer Service Team