Dear Customer: Hello! CBCX always strictly follows data security standards and privacy protection systems to fully protect user information security. At the same time, customer deposit and withdrawal operations have always been normal, and there is no truth to the claim that withdrawals cannot be made as you described. Any malicious dissemination of false information that damages our reputation, we will take legal measures to protect our legitimate rights and interests. If you have any other questions, please feel free to consult through official channels. Thank you for your supervision and trust! CBCX Customer Service Team

Dear user: Hello! Regarding matters related to customers in Malaysia, all withdrawals for customers who have submitted supplementary information via email have been processed. Please note that our old CRM system has been discontinued. Please contact our official customer service to provide you with the upgraded version of the CRM system login page. We will prioritize processing applications from customers with complete and accurate information. We recommend that you contact customer service as soon as possible to complete the process and expedite your application. Thank you for your cooperation and understanding. CBCX Customer Service Team

Dear user: Hello! Thank you for your feedback. To ensure the security of user funds, it is necessary to complete the identity verification (KYC) process of the account holder when processing withdrawal-related applications. If you have submitted the relevant materials, please confirm whether they were submitted by the account holder, or provide complete information as soon as possible to assist us in completing the verification. We have noted your situation and will process it as soon as possible while keeping you updated. Thank you for your understanding and cooperation. CBCX Customer Service Team

Dear user: Hello! We have noticed the information you posted, and after preliminary verification, it does not match the facts. If you have indeed encountered real problems, we suggest you submit relevant information through the official customer service channel of CBCX, and we will assist you in verifying and handling it as soon as possible. Thank you for your understanding and cooperation. CBCX Customer Service Team

Dear user, Thank you very much for your trust and affirmation of CBCX. The new version of the CRM system has been fully launched, improving the clarity of the pages and user convenience. We appreciate your prompt and positive feedback. At the same time, we would like to remind you to be cautious as we have recently discovered counterfeit websites impersonating CBCX, which may lead to some users mistakenly entering phishing platforms, resulting in abnormal fund withdrawals or data confusion. Please make sure to identify our official website to safeguard your account and fund security. If you have any questions in the future, please feel free to contact us through the official customer service channels. We are dedicated to serving you wholeheartedly! CBCX Customer Service Team

Dear user, Thank you for your message. We have recently discovered that counterfeit platforms are impersonating our company, which may cause some users to unknowingly enter phishing websites, resulting in abnormal account or fund situations. To ensure the security of your account, please make sure to visit the official website and beware of scams. If you encounter any issues, you can provide your account information and contact official customer service for assistance in verification. Thank you for your understanding and cooperation! CBCX Customer Service Team

Dear user, hello! Thank you for your feedback. Recently, our company has initiated additional identity verification procedures for a small number of customers in the Malaysia region. Currently, the vast majority of customer transactions and withdrawals are normal and have not been affected. For the very few users who need to be verified, our company has sent relevant notifications through the registered email. If you encounter any problems when clicking on the verification link, we recommend trying to change your network environment or using a different browser. Currently, many customers have successfully completed the verification process and account functions have been fully restored. If you still have any questions, please feel free to contact us through the official customer service channel. We will assist you in resolving the issue as soon as possible. Thank you for your understanding and support! CBCX Customer Service Team

Dear user, hello! Thank you for your feedback. Recently, our company has initiated additional identity verification processes for a small number of customers in the Malaysia region. Currently, the vast majority of customers' trading and withdrawals are normal and have not been affected. If you have not encountered any account restrictions or have not received any related email notifications, there is no need to take any action and you can continue to use it normally. For the very few affected users, our company has sent notifications through the registered email. Please check and follow the instructions to complete the verification in a timely manner. After the verification is approved, the system will restore the relevant functions as soon as possible. Thank you for your understanding and cooperation. If you have any questions, please feel free to contact us through the official customer service channel. We will provide assistance to you as soon as possible. CBCX Customer Service Team