尊敬的客户： 您好！非常感谢您抽出宝贵时间向我们提出反馈。 关于您对平台服务提出的建议，我们已高度重视，并第一时间转达至相关部门进行优化与完善。您的意见是我们进步的重要动力。 目前，您的账号审核与出金事宜已顺利处理完成。您可以随时登录账户，查看资金动态，如有疑问也欢迎随时与我们联系。 再次感谢您一直以来的支持与信任，我们将持续努力为您提供更优质的服务。 祝您生活愉快！ RockGlobal

I opened an account and completed verification on this platform on October 25, 2025, deposited $1,000 on October 29, and entered my bank card information during this period. I executed one lot in AUD and one lot in gold. Later, I noticed that the bonus from their promotional activity I applied for had not been approved, and my bank information remained under review. When I attempted to withdraw funds, the system indicated that my bank details were still being reviewed, preventing any withdrawals. I then contacted customer service and sent follow-up emails, but after several days of inquiries, all I received were promises of "being followed up" from the客服, with my emails going unanswered. My demands at the time were: 1) Activate the bonus, 2) Approve my bank card information, and 3) Assign a dedicated account manager to assist me. As of today, my account has made no progress whatsoever, and I still cannot withdraw my funds. Please, Forex Eye, help me follow up on this matter. This is where I found this platform and deposited funds to try out a new platform, but I never expected the experience to be so poor. My request now is for an explanation and to withdraw the $1984 from my account.