Dear customer, regarding your inquiry, you may contact our 24/7 customer service team with your specific details. You can also use your registered email to reach out to our official support at support@exness.com (please ensure this is the correct email address). If you have already been in communication with our official customer service, please continue to reply via email or consult our 24/7 online support on the official website. Thank you.

I had an account with Exness and submitted all the required documents, including a video verification as requested. After making profits from my trades, I tried to withdraw my funds, but my request was rejected without any clear explanation. I contacted customer support multiple times, but the responses were vague and inconsistent. Every time, they gave me a different excuse, even though I fully complied with all of their verification requirements. It’s clear that Exness is blocking withdrawals once you start making profits, which is unacceptable and dishonest behavior. I strongly advise all traders to avoid this broker. They may appear regulated, but they do not respect client funds or transparency. I am in the process of filing a formal complaint with regulatory authorities.