Global Broker Regulation Inquiry App
WikiFX
Broker Search
English

简体中文

繁體中文

English

Pусский

日本語

ภาษาไทย

Tiếng Việt

Bahasa Indonesia

Español

हिन्दी

Filippiiniläinen

Français

Deutsch

Português

Türkçe

한국어

العربية

Download
Resolved
滑点严重
Object
AUS GLOBAL AUS GLOBAL
Issue

Severe Slippage

Requirement

compensation

Amount

$5,500(USD)

Time

169day22hour

Mediation Progress
Resolved
FX1408710640
Reply
AUS GLOBAL
Regarding the order issue for account 6527325, we operate on a bank-style straight-through processing (STP) pricing model. During periods of high market volatility or at market open/close, liquidity may be insufficient. As a result, for market orders, the actual execution price may differ from the requested price. We cannot guarantee that the actual execution price will match the requested price at the time of order placement or closure. After verification by our technical department, the client's order was processed correctly. We have already addressed this order issue through our ticketing system.

Reply

Contact Broker
WikiFX Overseas Customer Service

Contact Broker

Verified
WikiFX Mediation Center

Verified

Start Mediation
FX1408710640
5.5日大非农前夕 晚上我做了几个白银现货的空单 大概在32.40左右的空单 在32.20左右手动平仓时出现严重滑点以至本来盈利的单子到32.93左右平仓的 最大点位33.20左右平仓的 请问5.5号最高点位不过32.50左右 这样的滑点直接导致我的资金一会儿就亏损5000多美金 所以我要求澳汇平台予以赔偿

Start Mediation

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

To view more

Please download WikiFX APP

Select Country/Region
United States
※ WikiFX compiles data from publicly available sources and user contributions. While we endeavor to maintain its accuracy, we do not warrant the information's completeness, accuracy, or timeliness, as it may become outdated. Investors are strongly advised to verify critical details with official sources before making any decisions.
You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
Whatsapp:+852-6613 1970;
License or other information error corrections, please send the information to:qawikifx@gmail.com
Cooperation:fxeyevip@gmail.com