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Resolved
滑点严重
Object 
AUS GLOBAL
Issue
Severe Slippage
Requirement
compensation
Amount
$5,500(USD)
Time
169day22hour
Mediation Progress
Hong Kong In a week
Resolved 
FX1408710640
FX1408710640Australia 09-26
Reply AUS GLOBAL
Regarding the order issue for account 6527325, we operate on a bank-style straight-through processing (STP) pricing model. During periods of high market volatility or at market open/close, liquidity may be insufficient. As a result, for market orders, the actual execution price may differ from the requested price. We cannot guarantee that the actual execution price will match the requested price at the time of order placement or closure. After verification by our technical department, the client's order was processed correctly. We have already addressed this order issue through our ticketing system.
Reply
Hong Kong 05-09
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 05-09
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 05-09
Start Mediation FX1408710640 
FX14087106405.5日大非农前夕 晚上我做了几个白银现货的空单 大概在32.40左右的空单 在32.20左右手动平仓时出现严重滑点以至本来盈利的单子到32.93左右平仓的 最大点位33.20左右平仓的 请问5.5号最高点位不过32.50左右 这样的滑点直接导致我的资金一会儿就亏损5000多美金 所以我要求澳汇平台予以赔偿
Start Mediation
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