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Resolved
被官方客服发邮件辱骂
Object
XM
Issue
Others
Requirement
compensation
Amount
$20,000(USD)
Time
41day12hour

Mediation Progress
Hong Kong04-04
Resolved
YIBUYIJIAOYIN
Cyprus03-05
Reply
XM
Dear Valued Client, thank you for choosing XM and for your trust in our platform! Regarding the email issue you reported, we have reviewed the screenshot you provided. Please note that the email address shown is not an official XM customer support email address. Please do not reply to this email. If you need to contact our official customer support, please send your email to our official email address: mailto:chinese.support@xm.com. Please verify that you are using our official website: https://www.xmcnmarket.technology/cn to avoid potential scams. Recently, there have been instances of entities deliberately imitating the XM logo, website, applications, and emails. We urge you to increase your awareness of these risks. If you have any questions, please feel free to visit the official XM website at https://www.xmcnmarket.technology/cn and click on the blue question mark icon in the bottom right corner to contact customer support. XM provides 24/7 online customer support from Monday to Friday, and we are always happy to assist you. Thank you again for your understanding and support!
Reply
Hong Kong02-24
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong02-24
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong02-21
Start Mediation
YIBUYIJIAOYIN


在XM平台交易两年,今日在XM平台申请一笔出金,到账后立即被银行风控冻结,银行要求提供该笔转账的回执单截图才能解冻,然后去官网联系客服协助提供一下回执单截图。 几分钟后我的邮箱收到一封XM客服私人账号对我进行辱骂的邮件。



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Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
