Dear customer, thank you for choosing XM and for your support! Regarding the complaint about your account 68612371, we conducted a prompt verification and investigation. After multiple careful checks and communications, we regret to inform you that we cannot change the related decisions regarding your account. However, your account can still trade normally. For matters related to the account opening bonus, please refer to the important notification email sent on October 12, 2024. Thank you once again for your understanding and support of XM! Thank you.

I contacted customer service, and they said I could normally submit a withdrawal request. However, as soon as I made the withdrawal, the platform deducted everything and then claimed that I violated the bonus rules. How can I violate the rules if I manually placed the orders? Later, when I asked customer service what happened, they kept saying to refer to the email.

平台说可以出金，但是正常手动交易后却不给出金，还把资金全扣完了