If you believe your order has been affected, in order to investigate your trading order, we kindly ask you to send an email to support.cn@icmarkets-cs.com from your registered email address. Please use the subject line "Request for Trade Investigation" and include your trading account number and order number in the body of the email, along with a brief description of your concerns. We expect to respond to you within 3 to 10 business days. Thank you for your support and understanding.

The platform accesses bulk commodities, including cocoa varieties. After I lost money and started making profits, they stopped allowing me to trade. It's a typical behavior of pulling the plug, claiming it's due to liquidity provider reasons. Why didn't they stop me from opening positions when I was losing money? But when my trading direction was profitable in the overall trend, they prohibited me from trading.