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Resolved
Serious slippage
Object
TMGM
Issue
Severe Slippage
Requirement
compensation
Amount
$7,700(USD)
Time
365day22hour

Mediation Progress
Hong Kong06-12
Solved after user's confirmation
KM60228
Hong Kong2024-06-19
Supplemental Materials
KM60228
I have not received any email correspondence regarding this matter. It appears all decisions are made unilaterally by your side without justification. Most importantly, how could my take-profit position incur such substantial losses when there was no corresponding price movement? I demand a comprehensive and satisfactory explanation for this discrepancy.
Supplemental Materials
Australia2024-06-19
Reply
TMGM
Dear Customer,
Thank you for your email. Upon review, we confirm that this matter was previously addressed in Compensation Application - AE1545. Should you have any further questions, please contact our official customer service team at support@tmgm.com or reach out to your dedicated account manager. We will assist you promptly. Best regards.
Reply
Hong Kong2024-06-12
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-06-12
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-06-11
Start Mediation
KM60228

I operated at the same time. The take profit was triggered. One account made a profit of more than 1,000 US dollars, and the other three accounts lost several thousand US dollars. And the take profit I set was also reached, but it slipped 20 pips. The platform does not have such a take profit price at all.


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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
