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Resolved
Slippage is severe. No compensation from customer service assistant, claiming it is a normal phenomenon.
Object
TMGM
Issue
Severe Slippage
Requirement
compensation
Amount
$18(USD)
Time
12day18hour
Mediation Progress
Hong Kong2024-05-14
Solved after user's confirmation
ZHUANSHUGUWEN-Eric.
ZHUANSHUGUWEN-Eric.Australia2024-05-08
ReplyTMGM
Hello, regarding your issue, please provide the details of your account situation and order specifics. Send the information to the official customer service email: support@tmgm.com. We will conduct an investigation and respond as soon as possible. Thank you!
Reply
Hong Kong2024-05-06
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-05-06
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-05-01
Start MediationZHUANSHUGUWEN-Eric.
ZHUANSHUGUWEN-Eric.Slippage is severe, stop loss was not triggered, resulting in excessive losses. Contacted customer service assistant and they said it is a normal phenomenon and no compensation will be provided.
Start Mediation
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Slippage loss
China
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