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Resolved
Malicious card withdrawal
Object 
KCM Trade
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$4,192(USD)
Time
30day7hour
Mediation Progress
Hong Kong 2024-05-30
Resolved 
FX2899950425
FX2899950425Mauritius 2024-04-30
Reply KCM Trade
It has been confirmed that the customer has not passed the facial recognition verification, which is required to ensure he is the account holder before the withdrawal can be processed.
Reply
Hong Kong 2024-04-30
Supplemental Materials FX2899950425 
FX2899950425I have already uploaded the bank statement with the electronic seal to their platform, but they still won't allow the withdrawal.
Supplemental Materials
Hong Kong 2024-04-30
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-04-30
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-04-30
Start Mediation FX2899950425
FX2899950425I have already submitted the required documents, but they refuse to withdraw funds. I have already provided the bank statement once and went to the bank specifically to handle it. Now KCM platform is asking me to provide it again and they still won't let me withdraw funds.
Start Mediation
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