If you believe your order has been affected, in order to investigate your transaction, please email us from your registered email address at support.cn@icmarkets-cs.com. Use the subject line “Request for Trade Investigation” and include your trading account number and the order number in the content, along with a brief description of your inquiry. We expect to reply within 3 to 10 business days. Thank you for your support and understanding.

On the evening of April 10th, Beijing time, the IC Markets platform sent me an email saying that there was improper trading behavior in my account. I immediately replied to the email asking what was going on, but I did not receive any explanation. All transactions in my account are normal and there is no inappropriate behavior. Then on the afternoon of April 11, $941.45 was deducted from my account balance. This is simply an act of robbery. I am applying for financial compensation.