Regarding this customer complaint, we have completed the confirmation and investigation procedures. We also notified the customer of the investigation results and our decision via email on March 22, 2024. The customer is not satisfied with this, and as a result, we have converted this complaint ticket into an internal platform complaint (IDR). It has been reported and forwarded to our legal compliance department, who will review and investigate further and respond to the customer again.

On 5:45 March 21 Beijing time, the highest AUDNZD quotation was 1.08545, the maximum liquidation was 1.08790, the spread was as high as 245, the spread was extremely widened, the account was liquidated, the loss was 269.15, 6:15, the gold quotation was 2198, I found that the situation was wrong, and prepared to close the short position Order, continuous closing of positions was invalid, and then the gold price pulled above 2210, all positions in the account were liquidated, with a total loss of 746.79.