English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
Unable to close position
Object
Exness
Issue
Others
Requirement
compensation
Amount
$1,453(USD)
Time
11day6hour

Mediation Progress
Hong Kong2024-04-01
Solved after user's confirmation
JIFENGYIYOUGUITU
Cyprus2024-03-25
Reply
Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong2024-03-21
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-03-21
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-03-21
Start Mediation
JIFENGYIYOUGUITU

It suddenly became impossible to close the position during normal trading at the opening of Monday. You can modify the stop loss, but after the modification, the order cannot be placed, and the stop loss slipped 6 pips.


Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
