Dear customer, first of all, thank you for choosing XM and for your support! Regarding the issue you reported with account number 29105925, we have forwarded it to the relevant department. After multiple verifications and communications, it is regrettable that the department is indeed unable to change the decision. Your funds have been processed for withdrawal on March 13th and have been completed. For the explanation of your account, please refer to the important notification email dated March 13, 2024. Once again, thank you for your support of XM! Sincerely,

My profits were deducted and only the principal was returned. Why?

What a piece of shit, you make a profit, they don’t give withdrawal, and deduct all your earnings.