If you believe your order has been affected, we kindly ask you to send an email from your registered email address to support.cn@icmarkets-cs.com for us to investigate the transaction. Please use the subject line "Request for Trade Investigation" and include your trading account number and the specific order number in the email, along with a brief description of your concerns. We expect to respond within 3-10 business days. Thank you for your support and understanding.

At 9 o'clock in the evening on March 12, there was no response for 5 minutes. The market rebounded and jumped directly downwards, unable to close the position, resulting in losses. I am asking for compensation for the losses during the period.