Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

This morning I opened the market and took a look. All the gold orders in my hand were short. Then I went to play with my mobile phone. When I looked again, I found it inexplicably opened a long order. I definitely didn’t open the position myself, and there was no accidental touch. There is no EA on the computer, and the following signal does not open a long order. This is already the fifth time. The first three times I thought it was because I accidentally opened a position or my password was leaked, and I even changed my password. This time today it was definitely not me doing it. When I asked the official, they said that I placed the order myself because of the IP address. I swear to God that it is definitely their problem. This is a scam platform.