Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of "Trading Investigation Application", for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

The detailed information in bank has been successfully updated with the support of customer service. The withdrawal procedures are ready. I think the case has been solved. Thank you for your support.

I tried to provide data and summarize problems to support the broker's customer service team, but it's useless.

firstly was tried to withdrawal fund using local bank transfer but declined and sugested using indonesia pay method. I was tries to filled in wd form in website and select method using indonesia pay. But the data bank detail for destination always not activated. already contact cust support several email but not solved eventhoug i had follow their suggestion to clear cache, change device, using incognito mode etc waiting response and solution