Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

The platform's highest price plus spread did not reach the stop loss price I set, but my GBP/USD orders were stopped for no reason. It’s so deceptive for such a big platform to do such little tricks.