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Resolved
Severe slippage
Object
IC Markets Global
Issue
Severe Slippage
Requirement
compensation
Amount
$492(USD)
Time
52day4hour

Mediation Progress
Hong Kong2024-01-07
Resolved
1599906025
Australia2023-12-08
Reply
IC Markets Global
Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.
Reply
Hong Kong2023-11-16
Supplemental Materials
1599906025
I updated the phone number for the account into 18267893069
Supplemental Materials
Hong Kong2023-11-16
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-11-16
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-11-16
Start Mediation
1599906025
The GBP/AUD price displayed by IC Markets on morning market was 1.92375. And when I clicked to see, the price was 1.91827. The lowest price doesn't even reach this price. Severe slippage caused me to lose money, and customer service has not responded to me yet.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
