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Resolved
Withdrawals are frozen by the bank
Object
XM
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$800(USD)
Time
7day4hour
Mediation Progress
Hong Kong2023-09-21
Solved after user's confirmation
ERXIN
ERXINCyprus2023-09-14
ReplyXM
Platform doesn't have the right to freeze customer's bank card. The bank did it. Please go to the bank to terminate the suspension of your card.
Reply
Hong Kong2023-09-14
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-09-14
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-09-14
Start MediationERXIN
ERXINIt was fine to withdraw US$200 before, but this time I withdraw US$800 and the funds were frozen by the bank.
Start Mediation
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