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Resolved
EXNESS refuses to withdraw money
Object
Exness
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$10,000(USD)
Time
4day8hour

Mediation Progress
Hong Kong2023-09-03
Solved after user's confirmation
Dikkk
Hong Kong2023-08-31
Supplemental Materials
Dikkk
I have traded for days in a row, but the customer service's reply is not substantially helpful.
Supplemental Materials
Hong Kong2023-08-31
Supplemental Materials
Dikkk
I just contacted the customer service who told me to continue to trade if I want to withdraw money.
Supplemental Materials
Cyprus2023-08-31
Reply
Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Thank you.
Reply
Hong Kong2023-08-30
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-08-30
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-08-30
Start Mediation
Dikkk
It always said that the transaction volume is not enough. After I swiped the transaction volume, I was still refused to withdraw. The customer service asked me to wait for an email reply but there was no respond. Why is it so difficult to withdraw money? There were not so many problems when I made a deposit. Withdrawal service is terrible.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
