Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service, or send an email to the official customer service, mailto:chinese.support@xm.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply via email or reach out to the 24 hours online customer service for help. Thank you.

Please see the image below. Whenever I make profits, they come up with excuses to deduct them entirely, and they don't even respond to my appeals. This platform is dishonest and extremely shady. Everyone should be cautious and vigilant when dealing with it in the future.