English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
Randomly and without reason, my new account was reduced to a standard interest-earning account at four o'clock in the morning, and I was charged a super high overnight interest of more than 670 US dollars.
Object
Exness
Issue
Others
Requirement
compensation
Amount
$670(USD)
Time
49day20hour

Mediation Progress
Hong Kong2023-08-25
Resolved
JINRONGJIE jullen818
Cyprus2023-07-26
Reply
Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Thank you.
Reply
Hong Kong2023-07-07
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-07-07
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-07-06
Start Mediation
JINRONGJIE jullen818





First of all, I declare that I am a loyal and old customer of exness. I have registered an account in 2017 and have many customers under my agent name. Since exness is a premium interest-free account, it has been used all the time, which is basically known in the industry. Recently, due to a problem of freezing bank's withdrawal of funds, I consulted others that it is safer to use usdt, but old account has been deposited by UnionPay and said that it will be affected and it is more convenient to need a separate account, so I found an agent to apply for a separate exness trading account. After application, I checked that account level is a premium interest-free account, so I feel relieved. I finished application on Wednesday and started usdt deposit transaction. I made a lot of gold orders and closed positions earlier. Then I saw right time when the United States and Japan reached pressure level and opened positions in batches. I never thought that I was waking up after trading with an interest-free account. When I woke up, I found that large loss in account did not match corresponding points. After a closer look, I found that each order charged a super high overnight interest rate. I have never seen such high interest rate. Probably calculated as much as more than 670 US dollars in overnight interest. This platform is a bit unethical and not compliant. At four o’clock in the morning, when ordinary people are asleep, without my knowledge and with a large number of warehouse receipts, I unilaterally changed my original high-level interest-free account to a standard interest-earning account. I hope that the exness platform can handle this matter with a fair attitude for customers, and return the excessive overnight interest that I violated the regulations.






Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
