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Resolved
Without this quotation, the order was closed, resulting in losses.
Object
easyMarkets
Issue
Severe Slippage
Requirement
compensation
Amount
$599(USD)
Time
78day23hour

Mediation Progress
Hong Kong2023-09-07
Resolved
DABAIDI
Australia2023-08-08
Reply
easyMarkets
We have received your problem. Please contact our customer service, and we'll help to deal with the problem as soon as possible.
Reply
Hong Kong2023-06-20
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-06-20
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-06-20
Start Mediation
DABAIDI
On the 6th, I broke through multiple orders with a high price of 1981.5, which is around 2.5 points higher than the current price at that time.
The announcement of bearish data indicates that the gold point is open low, while the long downward trend of the K-line leads to a bearish outlook.
And my order closed at a price higher than the listed price. After the transaction, it explodes in seconds.
I checked and found out that the price quoted in 1980 was not as high as 1981.74, so I don't know how the transaction was made.
After contacting customer service for a few days, the answer was that the floating point has reached this price level. If you take a look at the above pictures, you will understand.
Figure 4 is the price chart of his website at that time. At that time, his highest price was 1979.43, and my order was sold several points higher than 1981.74. The customer service did not provide a quotation table, but only asked me to check the transaction table 1. They said that table 1 is a quotation table, that is, why there is no selling price in the quotation table, only the buying price. The order lost $1060.80, and I personally lost $599.02.
The account was negative at 461.78 yuan and only returned to zero after more than a week. The Yixin platform does not have sufficient evidence and reasons to indicate that this order is normal. So I request the platform to compensate me for my losses.
Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
