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Resolved
Slip for 315 pips which it is ridiculous
Object
TMGM
Issue
Severe Slippage
Requirement
compensation
Amount
$6,000(USD)
Time
34day23hour
Mediation Progress
Taiwan2023-05-19
Resolved
Xing Li
Xing LiAustralia2023-04-19
ReplyTMGM
Dear customer, we're very grateful to you for the information. With respect to your problem, please send the detailed information about account and order by email to official customer service, mailto:support@tmgm.com, and we'll reply as soon as possible after an investigation. Thank you.
Reply
Taiwan2023-04-14
Supplemental MaterialsXing Li
Xing LiThere were a large number of orders I traded in the market, with a loss of over 6,000 US dollars. I have been using TMGM for many years, and hope the platform will give me a reasonable explanation.
Supplemental Materials
Hong Kong2023-04-17
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-04-17
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Taiwan2023-04-14
Start MediationXing Li
Xing LiSet stop loss at 2033.00, but it goes to 2036.15. Slips for 315pips which it is ridiculous. Is there a reasonable explaination? Many orders are closed at 2036.15. So ridiculous
Start Mediation
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