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Resolved
Cannot close the position
Object
TMGM
Issue
Others
Requirement
compensation
Amount
$500(USD)
Time
259day9hour
Mediation Progress
Hong Kong2023-12-21
Solved after user's confirmation
HUANGJINMOLIANG2722
HUANGJINMOLIANG2722Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Australia2023-04-07
ReplyTMGM
Dear customer, thank you for your message. Regarding your issue, please attach the details of your account situation and order specifics, and send them to the official customer service email at support@tmgm.com. We will investigate and get back to you as soon as possible. Thank you!
Reply
Hong Kong2023-04-06
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-04-06
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-04-05
Start MediationHUANGJINMOLIANG2722
HUANGJINMOLIANG2722Gold was not allowed to close positions at 10:30 p.m. on April 5th. It could have lost money, and short positions were not allowed to be closed
Start Mediation
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The spread is 25, and the position was forced to be closed early in the morning.
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