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Resolved
Multiple transfers from other accounts were rejected when there is a risk of a blowout.
Object
Exness
Issue
Others
Requirement
compensation
Amount
$2,000(USD)
Time
14day2hour
Mediation Progress
Hong Kong2023-04-14
Solved after user's confirmation
HETAO39499
HETAO39499Hong Kong2023-04-14
Supplemental Materials
HETAO39499
HETAO39499No any solutions？That's it？Or is the problem being dealt with?
Supplemental Materials
Hong Kong2023-04-14
Supplemental MaterialsHETAO39499
HETAO39499No any solutions？That's it？Or is the problem being dealt with?
Supplemental Materials
Cyprus2023-04-14
ReplyExness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply to the email or reach out to the 24 hours online customer service for help. Have a good time.
Reply
Hong Kong2023-03-31
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-03-31
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-03-31
Start MediationHETAO39499
HETAO39499Multiple transfers from other accounts were rejected when there is a risk of a blowout.On March 20, 2023, when I saw that my EXNESS account needed a deposit or there would be a risk of blowing up, I transferred from another EXNESS account to my account 24141612, but the transfer was rejected several times, resulting in a forced liquidation.
Start Mediation
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