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Resolved
The platform is crashed for half an hour
Object
Exness
Issue
Others
Requirement
compensation
Amount
$1,300(USD)
Time
38day17hour

Mediation Progress
Hong Kong2023-03-25
Resolved
ego9544
Cyprus2023-02-23
Reply
Exness
There was a short-term technical issue on our trading server on February 3, 2023. We are deeply sorry for the inconvenience caused. Don't worry about it. The problem has been spotted and dealt with. In the circumstance, we have recalculated the financial result of orders affected according to the price, at which you tried to close positions first, recorded in the server log document. Based on the price, your order was closed with small losses. The difference has been recorded in account 59229126. Please feel free to contact us, if you have any questions.
Reply
Hong Kong2023-02-15
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-02-15
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-02-14
Start Mediation
ego9544

Resulting in liquidation. I apply for compensation, but only get 1/3 of loss.


Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
