I sent the email as required on March 6, 2023, and have not received a response until now.

I have already sent it with the registered email as requested a long time ago, but I still haven't received a response regarding the processing.

Dear customer, thank you for contacting us. Regarding the trading issue of customer Zhang Fuping, in order to accurately investigate the matter, we kindly ask you to send an email to the technical department at tradeenquiry@fxtm.com using the registered email address with FXTM for further inquiries. To ensure high efficiency and to expedite the investigation of the customer's case, we need as much information as possible, including the following: 1.Trading account number; 2. Trading order number; 3. A clear description of the issue; 4. Details of your request; 5. Any additional relevant documents, such as screenshots or MT4 platform logs. Our team will dedicate themselves to resolving your issue as soon as possible upon receiving the customer's email. The investigation may take 3-5 business days. If you have any other inquiries, please feel free to contact us at any time. Please note that FXTM only communicates with clients through verified WeCom accounts to make it easier for clients to identify us. Thank you for your support of FXTM. We hope our services are helpful to you and look forward to providing you with even better services in the future.

EURCHF on Friday 2023.2.10 overnight position is still profitable, the opening price of 0.98808, set a capital preservation stop loss of 0.98806, Monday 2023.2.13 after the opening of the highest price only to 0.98660 near but put my stop loss at 0.98895, usually the species spread is only about 15, due to the opening period spread slightly floating can I understand, but this is too wired. It directly slips for 235 pips. This is not malicious widen the spread? I do not ask for too much. Each takes a step back. I only ask for compensation for my stop loss amount, but fortunately just contact this platform deposit is not much.