Thank you for reaching out to us. With respect to the trading problem of customer xiangxinhe, please send an email to the technology department tradeenquiry@fxtm.com for a more accurate investigation via your registered email at FXTM. In order to complete the investigation on the case in an effective and quick manner, we require the following information as much as possible, including 1. trading account number; 2. trading order number; 3. clear problem description; 4. your requirements; 5. other involved documents such as screenshot. MT4 platform logs. Our team would deal with your problem as soon as possible after receiving the email. And it will take 3-5 business days to conduct the investigation. Please feel free to contact us, if you have any questions. Please note that FXTM communicates with customer via only the verified company WeChat account which is easily recognized by customers. Thank you for supporting FXTM. we hope that it is helpful and will better serve you in the future.

Withdrew on Feb 1. Today is Feb 12 and it has not been received yet. Ask the customer service. They said that it is already transferred.