Is it reasonable for the platform to reject my profits? Investors are not allowed to make profits on the platform of XM, right?

Is it the so-called mediation? Any solutions? The platform wants to scam me out of my money. Do I have to accept it?

Dear customer, thank you for choosing and supporting XM. With respect to the complaint about account 6138174, we have replied to you by email. Meanwhile, the withdrawal of your entire principal has been approved. Please feel free to reach out to the online customer service, if you have any questions about withdrawal. Thank you again for your understanding and support. Have a good time.

My name is Wu Zhihui, please deal with my problem as soon as possible.

Dear customer, please submit the correct account name. Thank you for your cooperation.

My account is 6138174. I opened an account at XM and traded some time ago. Because the market just happened to be good, I made a profit of more than 6,000 US dollars. When I was withdrawing money, the XM platform blocked me backstage and said that I was hedging the transaction. Erase my profits. I consulted my agent. After the agent communicated with the official, they listed another customer’s account, 6138172, saying that we both hedged internally, so we didn’t give any profits. I asked the agent to check it. It’s ridiculous, right? Both accounts made a profit from long gold, and I also traded in the US and Japan at the same time, how do you hedge in one direction? It is purely that I don’t want to give money when I see that the customer has made a profit, and there is no negotiation. Communicating with the account manager just keeps you waiting. Without any evidence, the customer’s account can be closed directly, and the customer’s profit will be wiped out. It is extremely terrible.