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Resolved
Slips for 4.61 dollars, resulting to lose extra 69.15 dollars
Object
DBG MARKETS
Issue
Severe Slippage
Requirement
compensation
Amount
$70(USD)
Time
11day4hour

Mediation Progress
Hong Kong2022-12-26
Solved after user's confirmation
Agoni87841
Australia2022-12-16
Reply
DBG MARKETS
The order's stop loss was triggered after the release of data in market, and the wild oscillation in the market at the time brought a change in order price from triggering to bank's execution, which is normal. You are advised to pay attention to the risk control of order before and after the release of market data. If you have any question, please reach out to the online customer service in the bottom right corner of the page of official website.
Reply
Hong Kong2022-12-15
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WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-12-15
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-12-15
Start Mediation
Agoni87841

Slips for 4.61 dollars, resulting to lose extra 69.15 dollars. The stop loss was set at 1803, but it actually close at 1798.39. Request for compensation.


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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
