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Resolved
Malicous slippage and place order
Object
TMGM
Issue
Severe Slippage
Requirement
compensation
Amount
$1,700(USD)
Time
33day11hour
Mediation Progress
Hong Kong2023-01-12
Resolved
LALA1937
LALA1937Australia2022-12-13
ReplyTMGM
Dear customer, with respect to your problem, please send the information about slippage by email to the official customer service - mailto:support@tmgm.com, and we will reply as soon as possible after an investigation. Have a good time.
Reply
Hong Kong2022-12-11
Supplemental MaterialsLALA1937
LALA1937I can accept the 0.76 slippage of gold, but you should not close my trading about 3 US dollars away from the point I set.
Supplemental Materials
Hong Kong2022-12-12
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-12-12
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-12-10
Start MediationLALA1937
LALA1937I am really shocked that I can place the order when it has more than 3 dollars gap. No one can help me now.
Start Mediation
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The highest is 1804 and it can place at such high price
China
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Slippage. Close the position for my 1765 stop loss when it does not reach there
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