Thank you for reaching out to us. With respect to your withdrawal, we confirm that the money you withdrew the last on December 7th has been refunded to FXTM account. As our UnionPay payment provider offers limited service to the ethnical minorities, at present you are not allowed to transfer money by UnionPay. We suggest that you use e-wallets like Skrill, Neteller, Perfectmoney for deposit and withdrawal. And we are deeply sorry for the inconvenience caused. You never used the above e-wallets to deposit money, so could you please provide the screenshot of full name with which you registered the e-wallet, email for payment verification when you withdraw money. Please feel free to contact us, if you have any enquiries.

I deposited more than 10,000 RMB into their platform. Later, I applied for withdrawal twice and they rejected it. They said that the withdrawal will be credited within 10-20 working days. It's all nonsense. The first two withdrwal was rejected when it was almost a month each time, they found an excuse saying that your bank refused to receive the money. For the third time, it has been over a month and the account has not yet arrived. I asked the customer service to explain the situation, and the customer service said to be patient and wait for the payment provider to make the payment.