I can't withdraw money in spite of the fact that I submitted all the materials as they required.

Normal procedure? Although I submitted different documents like bank statement, deposit statement, selfie with ID card, address certificate, etc, but it still can't work. Now I am required to provide tax bill and business statement. I have no idea about the normal procedure they were talking about. Where can I get the tax bill? Obviously, they were trying to curb my withdrawal. How dare they detained customers' money recklessly to stop them from withdrawing?

According to an investigation, the withdrawal was processed in conformity with normal procedure.

I deposit 5000 dollars to ZFX in October and it intentionally slips on the ground of a poor trading environment. I lost more than 1000 dollars to 3800+ dollars in less than one month. I cannot withdraw. The platform asks for a series of proof. It is just a ponzi scheme that induce people by more than 10% annual interest to deposit and deny their withdrawal.