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Resolved
The withdrawal rate is too slow, and the liquidation rate is too high (the spread fluctuates greatly).
Object
FOREX.com
Issue
Others
Requirement
compensation
Amount
$2,680(USD)
Time
77day20hour
Mediation Progress
Hong Kong2023-01-25
Resolved
HUASHAO50410
HUASHAO50410United States2022-12-26
ReplyFOREX.com
The problem has been dealt with according to relevant procedure. Please reach out to the official customer service or account manager of FOREX.com, if you have any questions.
Reply
Hong Kong2022-11-09
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-11-09
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-11-08
Start MediationHUASHAO50410
HUASHAO50410The withdrawal rate is too slow, and the liquidation rate is too high (the spread fluctuates greatly). The withdrawal has not arrived in the account for four days! Margins will be liquidated if it is greater than 100%! As shown in Figure 1, the withdrawal has not yet reached the account. As shown in Figure 2 and Figure 3 at the same time, the spread has slipped and the position has been liquidated.
Start Mediation
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