Dear customer, first of all, thank you for choosing and supporting XM. Your XM MT4/MT5 account is 62446913, and order number: #747858146. In terms of the inconsistence between the price of placing order and the actual price of opening position that you complained, we have reported it to the relevant department at the first time and made the following reply after a detailed investigation. Firstly, XM is an A-Book broker, so all orders of customers are traded at the market price. We have checked that you placed Sell Stop order with 0.01 lot of GOLD. The market price is higher than the price of placing order. All prices range from high to low, and the order was traded at the price of selling. Your Sell Stop order was placed at 15:30, October 13, 2022 according to the platform time, when the US CPI index was released, inducing instantly sharp fluctuation of GOLD# (2292 bips). As the market price does not change bip by bip, the order will be traded when the instructions are triggered for the market price reaches the order price you set. However, you did not set the price among the market prices, so the order will be traded at an available price, namely 1652.69, according to the system. Because the volatile market led to a rapid increase or decrease in price, therefore the point where you order was executed was likely to be different from that you requested. Whether there is a price gap or how much price gap will happen, it depends on the price you set and the current market price. The detailed market trend can not be controlled by people, and hope you understand. Finally, thank you again for supporting XM and your understanding. If you have any question, please feel free to enter XM official website https://www.x1m1world.online/cn/ and click into the Online Customer Service in the upper right corner of the page for help. And XM provides 24 hours online customer service from Monday to Friday. We are very pleased to serve you. Have a good time.

On the evening of 13 Oct. 2022, gold prices fell sharply after the US CPI data came out. The pending order I set in advance was traded at a price nearly 1000 pips away from the price I set while transactions on other platforms where I used the same strategy were normal.