Today I received an email that the problem will be coped with in a default way. However, to date I still have not received the money of my two withdrawal application. And you did not present any solutions. So what on earth do you want? Such a big platform, are you going to abscond with my money? I have to call the police in the case.

I feel like that is there anything serious to happen for such a big platform is unable to reach out to the payment provider?

Dear customer, the withdrawal is under process well, please wait patiently.

I opened an account with the help of their IB, who also said that the money had been transferred to the payment provider, who does not transfer the money to me now. I do not receive the fund, which is the platform's responsibility. I only contact the platform instead of the payment provider. This is the problem of the platform during the communication with the payment provider, which has nothing to do with the customers like us.

I made a withdrawal on the 17th. Their system maintenance and upgrade is between the 8th and the 15th, and the account arrival time has exceed five working days as they promised