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Resolved
Serious slippage
Object
DBG MARKETS
Issue
Severe Slippage
Requirement
other
Amount
$500(USD)
Time
30day22hour

Mediation Progress
Hong Kong2022-05-28
Resolved
FX3271584839
Australia2022-04-28
Reply
DBG MARKETS
We confirm that the problem that the customer reported is normal slippage, and the customer service has explained it to the customer several times. But he didn't accept and even hurled abuse at the service staff.
Reply
Hong Kong2022-04-28
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-04-28
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-04-27
Start Mediation
FX3271584839








Every order traded on this platform is in slippage, most of which are a few tenths of a pip. I don’t care much about that, but it happens every day, no matter how big or small the market is, he slips. It is usually 2-5 pips, especially It was a 5-pips slippage that came today, and I thought it was incredible. Where are their online customer service? It also said that to look for a customer service manager, and after I found a customer service manager, they keep saying that the slippage is normal, the slippage is normal, and I want to know that steal customers' money for 2-5 pips is still called normal?









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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
