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Resolved
Malicously increase handling fee
Object
ATFX
Issue
Scam
Requirement
other
Amount
$3,000(USD)
Time
5day10hour

Mediation Progress
Hong Kong2022-04-12
Solved after user's confirmation
MEIJIMEIXUE
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Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
United Kingdom2022-04-11
Reply
ATFX
Dear customer, thank you for the feedback. In terms of your complaint, our customer team hasn't received the inquiry information, and we have arranged a customer service representative to follow up the case and believe the issue will be solved well as soon as possible. Thanks again for your information.
Reply
United Kingdom2022-04-11
Reply
ATFX
You have received the money in your account.
Reply
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This content involves sensitive information, so it's hidden by WikiFX
Hong Kong2022-04-07
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-04-07
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-04-07
Start Mediation
MEIJIMEIXUE
On November 12, 2021, I was introduced to the ATFX platform by a friend. Account number: 693017970. Since I have never been in contact with foreign exchange, I don’t know what the spread and handling fee are. Every operation is an operation called by a friend, never with stop loss, The most incomprehensible thing is that I learned later that there are no commissions on the platform, all of which are maliciously added by the salesperson. I have deposited a total of about 30,000 US dollars from November 12, and the number of operations is about 80. Hope the platform will refund the handling fee during the operation
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
