Please contact platform customer service.

When filling in the application information, a staff member of the platform called me, added me on WeChat, and lured me to deposit with a low spread. At that time (March 18), it was said that after completing the information and depositing the money, I could be on the next Friday (March 25) to apply for a spread reduction, I asked him what are the requirements for reducing the spread, such as transaction time, number of transactions, deposit amount, etc. The other party said that there was no requirement, and he sent a screenshot of the successful application of others. After I completed the information and deposited the funds, there were also normal transactions. When I contacted the account manager to reduce the spread on March 25, the manager sent a sentence in the form of a screenshot: "The transaction time is a bit short, and I will apply again next Friday." Did I say you lied to me? The manager said: "No! Many people apply and have more customer transaction records. They are given priority, and you can definitely do it before the 31st." Today is March 31. I contacted this person again, but there was no further reply, so I called the official customer service 4000507282 to inform him of the situation. Then the account manager replied to me: "Hello, bro, I applied for you yesterday morning, but they don't review it overseas, saying that the transaction time on your side is too short." After many times of communication, the account manager said, "We are talking about your trading style, and some are not in comply with it, so we need to observe it for a while, but here is my suggestion. If you have found a platform with lower spreads, you can Do it on that platform for the time being.” There was no way to ask for help, so I complained to this point. My account number is: 77046173