The money was not transferred successfully. And I still can't reach the customer service, even via QQ.

I deposited the money on March 4, but still can't see it in my account. The point is the website customer service keeps crashing, I cannot use it. And I'm unable to reach them via QQ.

Dear customer, first of all, thank you for the trust in XM. In terms of your complaint related to the XM MT4/MT5 account 80803852, we have reported it to the relevant department at the first time and made the replies in the following, first the money you deposited through XM UnionPay will generally be transferred within 24 hours. Please contact the customer service on our website immediately for help, if you can't see the money in your account. XM offers 24h online customer service Monday to Friday, so please feel free to visit XM official website https://www.xmdirect.site/cn/, and click the customer service in the upper right of the page for help. Browsers like IE, Foxfire or Google are recommended to use. If you are still unable to reach the customer service, you may also send email to the customer service at chinese.support@xm.com, and we're very pleased to help you. Thanks again for your understanding and support to XM.

The chat of the web customer service flashes back and cannot be contacted. The deposit cannot arrive