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Resolved
Automatic stop loss after the futures index suddenly stops
Object
XM
Issue
Severe Slippage
Requirement
other
Amount
$528(USD)
Time
2day23hour

Mediation Progress
Hong Kong2022-03-10
Solved after user's confirmation
NIDEAFEIA
Cyprus2022-03-10
Reply
XM
Dear customer, in terms of the problem you reported, we need the details of order and related information for further checking. Meanwhile, our specialist tried to call you but failed. So you can visit the website https://www.xmdirect.site/cn/, contact the customer service for help and provide your contact information and the time when you are available. We'll call you as soon as possible to help you with the problem. Thank you. XM customer service.
Reply
Hong Kong2022-03-07
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-03-07
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-03-07
Start Mediation
NIDEAFEIA
The GER40 I made suddenly stopped moving, and automatically stopped the loss as soon as it moved. Serious harm to the interests of customers
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
