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Resolved
Frequently widened spread in a month. Already taled to customer servce. Just explains process and no compensation was offered
Object
TMGM
Issue
Severe Slippage
Requirement
other
Amount
$19,000(USD)
Time
13day19hour
Mediation Progress
Hong Kong2021-12-08
Solved after user's confirmation
FX2907232856
FX2907232856Australia2021-11-30
ReplyTMGM
Dear user, we have conducted investigation and replied in the TMGM official email. Please contact your TMGM account manager or reply the email for consultation, if you have any problem. Thank you!
Reply
Hong Kong2021-11-30
Supplemental Materials
FX2907232856
FX2907232856The platform always kept delaying and pining the blame on the market.
Supplemental Materials
Hong Kong2021-11-30
Supplemental MaterialsFX2907232856
FX2907232856The customer service went on saying that the problem was caused by the market, shifting all the blame on the market. Are all the several slippages within a month due to the market?
Supplemental Materials
Hong Kong2021-11-29
Supplemental MaterialsFX2907232856
FX2907232856TMGM always said that the slippage is normal, but there were several times of slippage within a month, which is still normal? Can an order be resumed?
Supplemental Materials
Hong Kong2021-11-25
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2021-11-25
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2021-11-24
Start MediationFX2907232856
FX2907232856TMGM platform frequently widened spread in a month. Already talked to customer servce. Just explains process and no compensation was offered.
Start Mediation
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