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Resolved
There is a discrepancy between the prices.
Object
ZFX
Issue
Severe Slippage
Requirement
2020031845111314470
Amount
$100(USD)
Time
32day23hour

Mediation Progress
Japan2021-04-25
Resolved
FX3261061257
Seychelles2021-03-26
Reply
ZFX
After inquiries by customer service and risk control, the USD/Turkish lira market price fluctuated by 290 pips at the platform time from 03:58 to 03:59 on March 22, triggering the forced liquidation ratio of the customer's trading account, which is 30%. In order to protect the client's funds from substantial losses, and to protect the client's rights and interests in the account, the platform has launched a forced liquidation mechanism. In addition, the quotations on this platform are taken from major liquidity providers. The market price may sometimes fluctuate very much. Please understand the product principle and the risk tolerated before entering the market. Invest carefully. If you have any questions or feedback, please contact the online customer service on the ZFX official website http://zfx.com, or send an email to the customer service mailbox cs@zfx.com, we are happy to help you. Thank you for your support to ZFX.
Reply
Hong Kong2021-03-23
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2021-03-23
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Japan2021-03-23
Start Mediation
FX3261061257
Time: 3.22. Broker exposed: 111 Trading time: 11:51 Spread: 8.07894. The price here went up and down immediately within a second twice, making forced liquidation. The customer said the data sources can be different in different companies. And my margin is not up to 30%.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
