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Resolved
It has been a week since I applied for withdrawal
Object
ForexClub
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$10,354(USD)
Time
32day17hour

Mediation Progress
Japan2021-04-14
Resolved
FX4245932060
Saint Vincent and the Grenadines2021-03-15
Reply
ForexClub
It has been verified that you have been marked as a high-risk customer by the anti-fraud department and are currently being investigated and processed. Later, the customer will continue to be required to provide relevant documents. If there is no doubt, the withdrawal can be available. And according to our relevant terms, the company will restrict customers from using any method to withdraw money from the trading account during the period of the customer's investigation. Attach the link and screenshot, please check https://app.libertex.org/docs/cn/general-terms-and-conditions.pdf.
Reply
Hong Kong2021-03-13
Supplemental Materials
FX4245932060
The amount is incorrect. It should be 10354.17.

Supplemental Materials
Hong Kong2021-03-15
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2021-03-15
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Japan2021-03-13
Start Mediation
FX4245932060

I submitted the withdrawal appplication on Tuesday and I have not been able to withdraw the money. I said that the review only takes one working day and it’s been a week. It’s not finished yet. I don’t understand why the platform for more than ten years is like this. This platform is really unreliable. The customer service handles the problem. I'm not active anyway, I don't know what to wait


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