A call was made to the client but no one answered. Customer service members were appointed to contact the client.

On January 15, 2021, the long position of XAU/USD, long near 1830, stop loss at 1815, holding the position overnight, the market fell sharply on the morning of January 18, hitting 1802, and automatically closed at the low point with a slippage of 13 US dollars. Afterwards, I asked the customer service to explain that but they said many customers met the same situation. They make it so reasonable to embezzle customers' money. Although only 0.1, the loss is only 27 US dollars, if you continue to trade on this platform, can you place 1 or 10 lots so calmly? That does not directly blow up the position. I'm scared after thinking about it, I hope others will take warning