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Resolved
An order suddenly appeared
Object
TMGM
Issue
Severe Slippage
Requirement
other
Amount
$12(USD)
Time
41day5hour

Mediation Progress
Hong Kong2021-02-28
Resolved
YAOYUANDETA
Australia2021-01-29
Reply
TMGM
Dear customer, your feedback on orders has been received by TMGM. Rapid market fluctuation may cause the reduction of market liquidity, the increase of spread, the decrease of transaction prices and the subsequent slippage problem. To have a better understanding of your order's condition, please contact 24-hour customer service on the TMGM official website at any time. We will arrange an account manager for you as soon as possible. Thank you.
Reply
Hong Kong2021-01-18
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2021-01-18
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2021-01-18
Start Mediation
YAOYUANDETA
I found my long order of XAU/USD was closed at the SL when I woke up. How can I open a long position with higher SL price? And how can my order be closed without reaching SL price?
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
